Refund Policies
Refund & Cancellation Policy
At Cherryflight, we understand that plans change. If you are unable to use your airline ticket or any other refundable service, you may request a refund in accordance with the provider’s terms and conditions. Our goal is to make this process as straightforward as possible while ensuring compliance with all relevant policies.
How to Request a Refund
To initiate the refund process, you must email your request to refund@cherryflight.com. This request must be submitted within the validity period of your ticket or booked service. Submissions beyond the validity date will not be considered eligible for refund processing.
Eligibility Criteria
Refund eligibility is determined by the specific terms and conditions of the airline, hotel, or other service provider. Some tickets or bookings may be completely non-refundable regardless of the circumstances. Cherryflight acts as an intermediary and can only process refunds that adhere to the policies set by these providers. Therefore, each request is reviewed against the rules associated with the original purchase.
Required Documents
When submitting a refund request, it is essential that you provide a copy of your passport or national identity card along with your ticket or booking confirmation. These documents help verify your identity and the booking details, ensuring that the refund process is secure and accurate. Requests missing any of these documents will not be processed until all required information is received.
Processing Time
Once we receive your complete refund request along with all supporting documents, the standard processing time is up to 30 business days. This timeframe allows us to coordinate with the relevant service providers and ensure that all necessary validations are completed. In certain cases—particularly those involving airlines or third-party suppliers—processing may take longer due to internal billing procedures and extended verification processes. We appreciate your patience in such cases.
Refund Payment Methods
If your original payment was made using a credit or debit card, the refund will be issued directly back to the same card. This ensures secure and traceable transactions. For customers who used other payment methods such as cash or bank transfer, the refund will be processed via a crossed cheque issued in the name of the traveler as specified in the booking. This method helps ensure that refunds are delivered safely and to the rightful recipient.